Privacy Policy
At Lombok Biking Tour, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or book our biking tours.
1. Information We Collect
We may collect the following information when you contact us, make a booking, or use our website:
- Full name
- Email address
- Phone number / WhatsApp number
- Hotel or pickup location details
- Booking information
- Payment information (if applicable)
- Any additional information you provide voluntarily
2. How We Use Your Information
We use your information to:
- Process and manage your biking tour bookings
- Arrange hotel pickup and transportation
- Respond to inquiries and customer support requests
- Send booking confirmations and tour information
- Improve our services and customer experience
- Share important updates regarding your tour
We will only use your information for business purposes related to our biking services.
3. Payment Information
If payments are processed online, your payment details may be handled securely through trusted third-party payment providers. We do not store sensitive payment information on our website.
4. Sharing Your Information
We respect your privacy and do not sell, trade, or rent your personal information to third parties.
We may share limited information only when necessary to:
- Arrange transportation or tour services
- Comply with legal obligations
- Protect our rights, customers, or business operations
5. Cookies & Website Analytics
Our website may use cookies or analytics tools to improve user experience and understand website traffic. Cookies help us improve website performance and provide a better browsing experience.
You can disable cookies through your browser settings if preferred.
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no online system can guarantee 100% security.
7. Third-Party Links
Our website may contain links to third-party services such as WhatsApp, Google Maps, social media, or booking platforms. We are not responsible for the privacy practices of external websites.
8. Your Rights
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Request deletion of your personal data (where applicable)
To request updates or deletion of your information, please contact us.
9. Children’s Privacy
Our services are family-friendly, but children should use our services under parental supervision.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
Still have questions? Contact us — we’re happy to help you find the perfect biking adventure in Lombok!
