Frequently Asked Questions (FAQ)
1. What types of tours do you offer?
We offer guided cycling tours around Lombok, including scenic coastal rides, cultural village tours, mountain trails, and custom private trips.
2. Do I need to be an experienced cyclist?
Not at all! We have tours for all skill levels. Our guides will match the route to your fitness and comfort level.
3. What’s included in the tour price?
Most tours include:
- Bicycle and helmet rental
- Professional local guide
- Drinking water and light snacks
- Entrance fees to attractions (if applicable)
- Hotel pick-up and drop-off (selected areas)
4. What should I bring?
We recommend:
- Comfortable sportswear and shoes
- Sunscreen, sunglasses, and a hat
- A small backpack for personal items
- Camera or phone for photos
5. How do I book a tour?
You can book directly through our website, email, or WhatsApp. A deposit is required to confirm your booking (see our Payment Policy).
6. What is your cancellation policy?
- More than 30 days before the tour: Full refund (minus transaction fees)
- 15–30 days before: 50% refund
- Less than 14 days: No refund
7. Do you provide travel insurance?
We do not provide insurance, but we strongly recommend you have travel insurance that covers cycling activities.
8. Can children join the tours?
Yes! We have family-friendly routes and can provide child seats or smaller bikes upon request.
9. What happens if it rains?
Light rain won’t stop us — we provide rain ponchos. In case of severe weather, we may reschedule or offer an alternative activity.
10. How can I contact you?